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©2023 Edo State Government

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Edo State Information Communication Technology Agency (ICTA) was created as a Directorate of Government (Directorate of Information Communication Technology) in January 2009.

Being an enabler of technology for effective public service delivery, the office recorded great successes for the State through the deployment of technology in MDAs, introduction of cutting-edge innovations for Government, capacity enhancement for public servants, and introduction of e-governance. We grew into becoming an Agency through the passage of a bill and subsequent signing into law for the establishment of Edo State Information Communication Technology Agency by the Edo State House of Assembly in 2012.

Today, our new operating model offers process and system reformations in the MDAs with a view to driving the implementation of e-governance for accountability, transparency, and citizen participation in governance, while achieving qualitative public service delivery and breaking hitherto bureaucratic processes in the civil service.

Our Vision

“To build a strong, virile Civil Service and enhance the welfare of Civil Servants”

Our Mission

“To make Edo State a leading Civil Service Provider in Nigeria through quality recruitment, training, welfare of serving and retired Civil Servants and maintaining industrial harmony through a people led Government”

Our Core Values

SERVICE AGILITY | EXCELLENCE | EFFICIENCY

Policy Thrust

Over the Plan period, focus of the Information and Communication Technology Agency will be on:

  • Automating all public service processes in order to enhance service delivery.
  • Automating all public service processes in order to enhance service delivery.
  • Enhancing effective management of tax administration in the State by automating revenue collection and payment system.
  • Automating all public service processes in order to enhance service delivery.
  • Engaging in ICT capacity building and training of public servants to enhance efficiency and public service delivery.
  • Automating all public service processes in order to enhance service delivery

Mandates

As custodian for technology on related services in the State, our mandates are vast, yet focusing on achieving a digital government for government services which support growing and evolving citizen expectations in governance. The following are ICTA’s mandates:

  • Leverage technology to break down barriers, eliminate silos and increase communication between the MDAs and the citizens they serve.
  • Automate Government workflow processes to achieve efficiency in service delivery.
  • Invest in technology-related projects to optimize government processes for better service delivery to the citizens of Edo.
  • Increase trust and transform citizen experience by improving the usability and reliability of our government’s services infrastructure using digital technologies.
  • Continuously improve technology service delivery across quarters of government.
  • Protect critical mission data infrastructure assets including the EDSG enterprise network.
  • Build innovative capabilities across the various MDAs and the civil service at large.
  • Create measurable improvements in service and citizen satisfaction by using the principles and practices proven by leading private-sector organizations.

Goals

  1. To define the State technology blueprints for the MDAs including application and infrastructure technology architectures.
  2. To develop and implement key architectural principles, standards, policies, and enterprise ICT governance processes.
  3. To clearly define the roadmap and drive execution of the various transformational technology initiatives to enable government become a truly digital entity.

Functions:

  • Design and deploy a scalable Business Continuity Plan across EDSG.
  • Automate government business processes to enhance efficiency, effectiveness, and productivity.
  • Ensure innovative technology solutions are employed to drive business processes that will support the new EDSG platform economy.
  • Digitize manual processes to enhance government services.
  • Deploy data analytics and machine learning tools to generate insights to enhance government operations.
  • Work closely with internal staff to institutionalize the technology skills and practices necessary for the agency to provide better technology experience.
  • Harmonize and centralize various data assets sitting across the various MDAs.
  • Ensure security for EDSG data generated, transmitted, and stored on the State’s datacenter repository.
  • Optimal use of technology to offer optimal service delivery to our customers.

Reengineered Process

ICTA has executed novel projects which has ensured that operations and core government business functions are not severely impacted by unplanned incidents. We have restructured our operations using technology to include Business Continuity planning and execution as a proactive step to mitigate unplanned incidences in our organizational process. By this we would achieve the restoration of normal business processes and activities in a set amount of time, with define amount of data loss acceptable to the business, and then communicate critical information to organizational stakeholders during and following incidents. Our distinctiveness lies in the inclusion of technology and our unique operational model.  

Our Organogram

ICT SERVICE KPIs

Edo State ICTA

Who We Are

Edo State ICTA is an organ of Government responsible for technology implementation in the State. Knowing that advancement in information technology (IT) is the core of achieving transformation in government, we are resolved to foster the transformation agenda of the Governor Godwin Obaseki administration.

We are a high-level entity providing efficient and citizen-centric services in the MDAs through simplified business processes and expanding Digital Governance using technology as a knowledge exchange tool.

With this strong governance setup, we are a group of experienced professionals with public sector and private sector experience who come together as Managers, Consultants and Experts to help the state foster its growth where it is required through ICT facilitation. We are a dynamic set of specialized Programme, Business, and Project Managers, Architects and Technical Experts, Cross-Cultural Professionals, and Shared Services Professionals who are self-motivated and have the right mix of resources and capabilities to drive through effective change required to offer breakthrough service in line with Mr. Governor’s strategic technology plan for the state.