Policy Thrust

Over the Plan period, the Information and Communication Technology Agency will focus on:

• Automating public service processes: Our goal is to streamline services for improved efficiency and better delivery.
• Enhancing tax administration: We will automate revenue collection and payment systems for effective management of state revenue.
• ICT capacity building: Training public servants in ICT skills is essential for enhanced efficiency and effective service delivery.

Mandates

As custodian for technology on related services in the State, our mandates are vast, yet focusing on achieving a digital government for government services which support growing and evolving citizen expectations in governance. The following are ICTA’s mandates:

• Leverage technology to break down barriers, eliminate silos and increase communication between the MDAs and the citizens they serve.
• Automate Government workflow processes to achieve efficiency in service delivery.
• Invest in technology-related projects to optimize government processes for better service delivery to the citizens of Edo.
• Increase trust and transform citizen experience by improving the usability and reliability of our government’s services infrastructure using digital technologies.
• Continuously improve technology service delivery across quarters of government.
• Protect critical mission data infrastructure assets including the EDSG enterprise network.
• Build innovative capabilities across the various MDAs and the civil service at large.
• Create measurable improvements in service and citizen satisfaction by using the principles and practices proven by leading private-sector organizations.

Goals

1. To define the State technology blueprints for the MDAs including application and infrastructure technology architectures.
2. To develop and implement key architectural principles, standards, policies, and enterprise ICT governance processes.
3. To clearly define the roadmap and drive execution of the various transformational technology initiatives to enable government become a truly digital entity.

Functions:

• Design and deploy a scalable Business Continuity Plan across EDSG.
• Automate government business processes to enhance efficiency, effectiveness, and productivity.
• Ensure innovative technology solutions are employed to drive business processes that will support the new EDSG platform economy.
• Digitize manual processes to enhance government services.
• Deploy data analytics and machine learning tools to generate insights to enhance government operations.
• Work closely with internal staff to institutionalize the technology skills and practices necessary for the agency to provide better technology experience.
• Harmonize and centralize various data assets sitting across the various MDAs.
• Ensure security for EDSG data generated, transmitted, and stored on the State’s datacenter repository.
• Optimal use of technology to offer optimal service delivery to our customers.

Reengineered Process

ICTA has executed novel projects which has ensured that operations and core government business functions are not severely impacted by unplanned incidents. We have restructured our operations using technology to include Business Continuity planning and execution as a proactive step to mitigate unplanned incidences in our organizational process. By this we would achieve the restoration of normal business processes and activities in a set amount of time, with define amount of data loss acceptable to the business, and then communicate critical information to organizational stakeholders during and following incidents. Our distinctiveness lies in the inclusion of technology and our unique operational model.  

Our Organogram

ICT SERVICE KPIs